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basa13 operates under a defined set of terms that govern how your account, transactions and access to our platform work. Whether you use bKash, Bank Transfer or another supported method, your rights and our obligations are set out here — and availability always depends on your local law and eligible region.
These terms form the agreement between you and basa13 each time you access the platform or carry out any account activity. They cover how we collect and process information connected to your account, how transactions through bKash and Bank Transfer are recorded on our side, and what steps you can take if you need to review or update your details. Access to basa13 depends on the laws and regulations that apply in your region — we do not override local law, and eligibility is your responsibility to confirm before using the platform. We retain account and transaction records for the period required to fulfil our obligations, and we do not share your personal data with third parties outside the scope of operating your account and processing your payments. Any change to these terms will be published on this page. Continuing to use the platform after a change has been posted means you accept the updated version. If any part of these terms conflicts with a mandatory rule in your jurisdiction, the local rule takes precedence. Queries about these terms can be raised through the support routes listed on this page.
Not every part of your interaction with basa13 falls under the same policy rules. Understanding where these terms apply — and where they stop — helps you know what to expect when you access the lobby, make a transaction or follow a link to a third-party service.
These terms apply fully to your login, account registration and any changes you make to your profile details. Access itself depends on whether your region is eligible under applicable local law — we do not make that determination on your behalf.
Deposits and withdrawals processed through bKash or Bank Transfer are subject to these terms. The transaction record visible in your account wallet reflects what our system has logged. Disputes about a specific transaction should be raised through the support contact listed here.
Game content supplied by our studios — Microgaming, CQ9, PlayStar and Bigtime Gaming — is governed by their own content agreements. Our terms cover your access to that content through this platform; they do not extend to the studios' own policies or systems.
Links or integrations that take you outside basa13 — including external payment processor pages — fall outside our direct policy scope. We are not responsible for the terms or data practices of those external services once you leave our platform.
Our terms are not one-directional. You have concrete actions available to you at any point while your account is active. Reviewing your transaction history — including bKash deposits and Bank Transfer records — is something you can do directly from the account wallet section after logging in. If any detail in your profile is incorrect, you can raise a correction request through our support contact and we will process it within the scope allowed by our retention rules. Questions about how your data is stored or used can be directed to us in writing, and we will respond through the same channel. If you believe a term has been applied incorrectly to your account, you can submit a formal query and we will review it against the published version of these terms. We do not require a reason for a general policy query. Your right to ask is unconditional, and our obligation is to respond clearly.
Log into your account and open the wallet section to see a full history of bKash and Bank Transfer activity. Each entry shows the date, amount and status as recorded on our side.
If your registered name, contact information or linked payment method needs updating, contact support with the correction. We will verify the request against the identity information on file before making any change.
Any question about how a specific clause applies to your account can be submitted through our support routes. Write to us with the relevant account detail and the section of the terms you are asking about.
If your account has been restricted or an action has been taken under these terms, you can request a review. We will explain the basis of the decision and the steps available to you from that point.
If you have a question about these terms, a dispute about an account action, or a request related to your personal data, use the routes below. We do not publish response time commitments that we cannot verify — contact us and we will route your query to the right team.
Open the chat icon from any page on basa13 to start a conversation. For policy or account queries, describe the specific issue and include your registered email so we can locate your record.
Send a written query to our support email address listed in the site footer. Email is the preferred route for formal policy requests, correction requests and data queries where you need a written record of our response.
The Help Centre page on basa13 contains published policy documents and account guidance. Check there first for answers about standard account procedures before submitting a support request.
The details below cover how we manage the key areas of this policy in practice — not in abstract terms, but in ways that connect to your account and what you can verify.
We collect only the information needed to operate your account and process payments through bKash and Bank Transfer. We do not sell your data. Access to your records is restricted to teams with a direct operational reason to hold it.
basa13 uses cookies to keep your session active and to remember display preferences. You can adjust cookie settings through your browser. Disabling certain cookies may affect how the lobby loads or how your account page responds.
Your account is protected by your login credentials and any verification steps shown at the point of access. Never share your login details. If you suspect unauthorised access, contact support immediately using the routes listed above.
We hold account and transaction data for the period required by our operational and compliance obligations. To request a change to how your data is held, or to ask what we retain, write to us through the email route listed in the footer.
These questions come up regularly when people check the terms for the first time. Each answer points to the specific part of your account or contact route that applies.
Access to basa13 depends on whether your region is eligible under local law. These terms apply to any active account holder. Whether you are eligible to hold an account is governed by the laws in your jurisdiction — confirm this before using the platform.
Log into your account and open the wallet section. Every bKash deposit and Bank Transfer entry is listed there with its date, amount and status. That record is what we hold on our side and is the reference point for any dispute.
Contact our support team through live chat or email with the detail that needs correcting and your registered account email. We will verify the request against the identity information already on file before updating anything.
We hold the information you provided at registration, your transaction history and records of account activity. We keep this data for the period required by our operational obligations. To ask what specifically is retained for your account, send a written request to our support email.
You can submit a data request through our email support route. We will review it against our retention obligations. Some data must be kept for compliance reasons even after an account is closed, and we will explain what applies in your case.
Updated terms are published on this page. Continuing to use the platform after a change is posted means you accept the revised version. If you disagree with a change, stop using the platform and contact support to discuss your account status.