basa13 Privacy Policy: How We Handle Your Information
basa13 collects only the information needed to run your account, process transactions through rails like bKash and Bank Transfer, and keep your session secure. This policy sets out exactly what we collect, why we collect it, and what choices you hold over that data — subject to your local law and eligible regions.
Account data handled with care
bKash and Bank Transfer records protected
Your access rights explained clearly
Contact route published for data queries
POLICY POSTURE
What We Collect and Why We Collect It
When you open an account with us, we collect the details you enter during registration — your name, contact address and the credentials that secure your login. Every time you make a deposit or withdrawal, the transaction record associated with that method, whether bKash, Bank Transfer or another supported local rail, is stored against your account for reconciliation and dispute purposes. We also collect device and session data: the browser type, operating system and pages visited during each session. This helps us detect irregular access patterns and keep your account safe. Cookies placed during your visit track session state and preferences; you can manage cookie settings through your browser at any time. We do not sell your personal data to third parties for marketing purposes. Where we share data with payment processors or identity verification services, we do so only to complete the action you requested. Retention periods follow the obligations applicable in your jurisdiction, and we remove data that no longer serves a lawful purpose. Access to this platform and the scope of data handling may vary depending on local law and the eligible regions we serve.
bKash transaction records
Bank Transfer history
Session and device data
Account registration details
Cookie and browser preferences
POLICY SCOPE
Where This Policy Applies and What It Covers
This policy governs information processed through basa13. Understanding its boundaries helps you know exactly where your rights apply and where separate terms govern your experience.
Account Access
Covers all personal data entered when you register, log in or update your account profile. This includes your email address, contact number and any identity documents submitted through the account verification flow on basa13.
Transactions
Covers payment records linked to bKash deposits, Bank Transfer activity and any withdrawal requests processed through your account wallet. These records are retained for reconciliation and subject to applicable financial regulations in your jurisdiction.
Site Content and Browsing
Covers session data, page interaction logs and cookies generated while you browse the lobby, open game rooms or review your account history on basa13. Device type and browser version are captured to maintain session integrity.
Third-Party Services
Does not extend to external sites, payment gateways or identity services you are redirected to during a transaction. Once you leave basa13, the privacy terms of that third party apply. We recommend reading those policies separately before proceeding.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under This Policy
You hold several concrete rights over the data we hold about you, and each one has a clear path to exercise it. To review what we hold, log in to your account and check the profile section, where your registered details and linked payment methods — including any bKash or Bank Transfer entries — are visible. If any detail is inaccurate, you can correct it directly through the account settings page; for information that sits outside editable fields, contact our support team with the specific correction you need. Where you wish to raise a question about how your data is used or retained, you can submit a written query through our published support channel — the email route listed on the contact page. If you decide you want to request removal of data we no longer have a lawful reason to hold, that request goes through the same contact path, and we will respond in line with the obligations that apply to your eligible region. Availability of these rights depends on local law.
Review Your Records
Log in and open the account profile section to see your registered details, linked payment rails and session history as stored by basa13.
Correct Account Details
Update editable fields directly in account settings. For data outside those fields, contact support with the exact correction needed and the account email you registered with.
Raise a Data Question
Send a written query through the published email support route. Include your account reference so we can locate the relevant records and respond to your specific question.
Request Data Removal
Where we hold data without a continuing lawful purpose, you may request its removal. Submit the request via the contact page; we will confirm whether the request falls within applicable regional obligations.
CONTACT OUR TEAM
How to Reach Us About This Policy
We publish specific contact routes for privacy and data questions so your query reaches the right team without going through general account support queues. Use the channels below for anything related to this policy.
Email Support
Send privacy-related questions to the support email address published on our contact page. Include your registered account email and a clear description of your query so we can locate your records and respond accurately.
Live Chat
Open the live chat window on basa13 to raise a data question in real time. The chat route is visible at the bottom of every page when you are logged in to your account.
Account Help Centre
The help section inside your account lists published policy documents and guides you to the correct contact form for data access, correction and removal requests specific to your account.
HOW WE PROTECT DATA
Data Handling, Cookies, Security and Retention
We apply access controls on stored account data so that only the processes that need a record to complete a function can reach it. Retention periods are set by the obligations that apply to your eligible region, and we review stored records periodically against those obligations.
Cookie Management
Session and preference cookies are set when you visit basa13. You can adjust or clear cookies through your browser settings at any time. Disabling certain cookies may affect how the account login and wallet pages function during your session.
Account Security
Access to your account data requires authenticated login. We flag unusual login patterns and, where a risk is detected, may ask you to verify ownership through the contact details registered to your account before restoring full access.
Retention Policy
We keep your account and transaction records, including bKash deposit logs and Bank Transfer entries, for as long as applicable regional obligations require. When that period ends and no dispute is open, the data is removed from active storage.
Policy Updates
When this policy changes in a material way, we publish the updated version on basa13 with a revised effective date. Continuing to use your account after an update means you have had the opportunity to review the revised terms.
POLICY QUESTIONS ANSWERED
Privacy Policy Questions From Our Account Holders
These questions cover the data and privacy topics we hear most often from account holders in Bangladesh. If your question is not listed here, use the email or live chat route on the contact page.
What personal data does basa13 collect when I open an account?
We collect the name, contact details and login credentials you enter during registration. Once you make a deposit or withdrawal, the transaction record linked to your chosen method — such as bKash or Bank Transfer — is also stored against your account for reconciliation purposes.
How are my bKash and Bank Transfer records stored and protected?
Payment records are stored in your account transaction history and are accessible only through authenticated login. We do not share these records with third parties except where needed to complete the transaction you initiated or to meet applicable regional financial obligations.
Can I see all the data basa13 holds about me?
Yes. Log in and open the profile and transaction sections of your account to review registered details and payment history. For data held outside those visible fields, submit a written request through our published email support route and we will provide the relevant records.
How do I correct an error in my information?
Editable fields such as your contact number or display name can be updated directly in account settings. For information that cannot be edited through the account page — such as your registered email — contact support with the correction and your account reference.
Does basa13 share my data with third parties?
We share data only where it is necessary to complete a function you requested — for example, passing a payment reference to a processing partner to confirm a bKash deposit. We do not sell personal data to marketing or advertising third parties.
How long does basa13 keep my account and payment records?
Retention periods follow the obligations that apply in your eligible region. Transaction records, including bKash and Bank Transfer logs, are kept for as long as those obligations require. Once the period ends and no open dispute applies, the data is removed from active storage.
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